Business Process Management: What It Means For Medical Sales Companies
Business process management (BPM) covers a wide list of tools used to provide holistic problem solving and continuous process improvement within an organization. BPM considers all processes within a workflow to be a company asset. Processes become as important as employees, equipment and other physical resources. Companies desire to remove non-value adding procedures, improve existing processes and work toward improved efficiencies.
BPM and Technology
Within a BPM framework, technology and information system resources are no longer relegated to providing employee support or building user interfaces. Although traditional IT functions are still required, technology resources are increasingly used to drive more efficient, automated procedures. Where management once asked how people could work better, they now ask how technology can help.
An example of BPM driving technology solutions can be seen in healthcare claims processing. Over the past few years, the demand for decreased health care costs and reduction in paperwork has fostered a technical revolution. Insurance companies and government agencies are moving swiftly to automated solutions, and health care providers must keep pace.
Hospitals and mail-order service providers have begun to implement BPM methodology in claims generation. Using these tools, they are integrating new software, implementing new processes and recognizing the importance of analytics in optimizing workflow. More efficient claims processes increase cash flow, automatic error checks decrease audit rates and the use of analytics allows organizations to trend denials and claims data to highlight areas of risk. Global Edge Recruiting has experience with these types of vendors and offers job opportunities for sales professionals selling software for hospitals, physician offices as well as many other areas of healthcare.
Proven BPM Results
A 2009 study presented at the International Conference of the Strategic Management Society provided statistics that indicated BPM approaches increased quality and customer satisfaction. Although the ISO has only provided BPM standards for IT tasks, organizations are applying the approach to finance, operations and quality assurance. Wherever a risk or need for improvement is identified, BPM techniques can create gains.
BPM Vendor Solutions
Many companies have sought outside consulting experience or vendor solutions to provide platforms for BPM campaigns. Purchasing outside resources is often less expensive than building entire systems from scratch. Resources can be deployed throughout an organization to integrate data from legacy systems, collaborate on process design, model processes, execute business rules and manage virtual and physical workforces. Designed to work with existing technology, enterprise solutions for business process management increase creative output, assist with aligning metrics and increase a company’s ability to participate in competitive markets.